When it comes to any decent marketing strategy, customers should always be on the forefront of your mind. This may not seem like new news, but seldom businesses take customer service seriously. Those who ignore this evident need, do suffer the consequences (and so...
As a small business owner, you quickly learn that no client is created equal, and communication types is where the discrepancies show almost immediately. Each client you work with has their own love language, if you will, when it comes to communicating. The idea of...
It happened – your first negative review. It can feel crushing to your spirit and your business when it happens. A recent survey found that two-thirds of potential customers form their opinions of a company based on an average of four reviews. Let us be the first to...